Factory Direct Saves Over "Known" Brands Since 2003

Factory Direct Saves Over "Known" Brands Since 2003

Return Policy

Returns are handled manually by requesting via replying to any of your confirmation emails, by our contact form or by calling us 800-786-3197 x702.

You’ve got 6 months to return your purchase if you’re not completely happy.
You must contact us and you will be issued a “Return Authorization”
number (RA#). Use this number on your package when shipping your
product back. If you have decided to return the product and the product
does not have a Manufacturers defect, send it back to us by any
shipping method you choose.

There will be no restocking fee on single item returns. Meaning, that if you are not
sure before you purchase and you’d like to try out one of our products
to see if it is up to your standards, you can return it after trying it
out for a full 100% unconditional refund.

If you’re returning items above single quanties, a restocking fee will
apply. A 10% Restocking Fee will apply for goods returned without
defects. 20%-50% Restocking Fee may apply to items not defective but
used and not in new resellable condition.

Restocking fee will not apply to defective goods.
If you have a defective product we will issue a “Return Service” call
tag at our expense within the first 6 months. After 6 months your
manufacturers warranty will apply. Credit will be issued to your
original credit card. Typical credit times are 7 days after we receive
the product.

Shipping charges are not refundable. If you refuse shipment or fail to accept delivery and the shipment is returned to us at our cost per the shipper, we will deduct the return shipping cost from your credit.
Tools are not returnable.

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